Warranty
Claims
Cancellations
Rod Seperators
Install Issues
Returns
Terms Of Use

Warranty For Parts & Repairs

DraperyAndRods.com warrants to the original purchaser that products are to be free from defects in material and workmanship under normal use for sixty days. This warranty extends only to the original purchaser of the product. Freight charges are not included.

This warranty do not include any conditions, cover any losses or damages resulting from (1) abuse, accidents, alterations, misuse, normal wear and tear, motorized devices, exposure to salty air or corrosive materials, water, acts of God, and war (2) the color change that occurs with the passage of time, and/or (3) failure to follow our instructions with respect to measurement, installation, cleaning, or maintenance. This warranty also does not cover any condition or damage resulting from removal of the blind and reinstallation in the same or another window. These warranties do not apply to conditions caused by normal wear and tear upon the above products.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, OR WARRANTIES. In no event shall DraperyAndRods.com be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

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Claims

You must inspect your shipment as soon as it arrives! Customers have 15 days from receipt of shipment to contact us regarding any shipping damage. If the product arrives by truck freight and is damaged you must note this on the proof of delivery. We will not accept any claims after the 15 day time limit.

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Cancellations

Due to our quick order processing there is no cancellation of a custom order after material has been cut. There will be no charge back for cancellation within 12 hours of placing an order.

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Install Issues

It is the customer's responsibility to install curtains, drapery rods, and all associated hardware correctly. We will not be responsible for errors in the installation process. Additionally, we are not responsible for any trip charges, charge backs, or additional install fees.

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Returns

All draperies and drapery rods are custom made to your specifications and changes are not possible once your order has been confirmed. No exchanges or refunds.

Drapery hardware, including brackets, rings, and tiebacks, may be returned within 30 days of shipment date and are subject to a 25% restocking fee. All returns must accompany a return authorization number which can be obtained by contacting customer service at (616) 394-1430. Purchaser responsible for return shipping.

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Terms of Use

This site, and any compilations thereof included on this site, including but not limited to text, graphics, logos images or software is property of DraperyAndRods.com and may not be reproduced, duplicated, copied, sold, or otherwise exploited for other commercial purpose that is not permitted by DraperyAndRods.com.